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1. What are the cancellation & refund policies?

We will notify all registered participants if a program has been canceled or changed.

Dover Parks & Recreation reserves the right to cancel or consolidate any program that does not meet minimum participation limits and is not responsible for any missed classes due to a participants inability to attend.

2. What if an individual class is canceled?

Every attempt will be made to reschedule a class that has been cancelled due to inclement weather, unforeseen circumstances, instructor illness, etc. In most cases, an additional week will be added to the end of the program. Dover Parks & Recreation is not responsible for classes missed due to a participant’s inability to attend.

3. How do I get a refund?

If a program is cancelled by Dover Parks & Recreation you will receive a full refund.

If you withdraw prior to 1-week before the start of class/session, or the stated registration deadline of a class/session (when applicable), you will receive a full refund.

*Withdrawals submitted within 1-week of the start of the class/session, after the class/session begins, or after the stated registration deadline, will receive NO REFUND.

Please Note: All refunds will be issued as a Town of Dover check only, and will take approximately 4-6 weeks to fully process and mail following a cancellation or withdrawal.

4. Will I be sent a confirmation?

You will receive an electronic confirmation for online registrations ONLY. (https://doverrec.activityreg.com) The Parks & Recreation department does not send, or call with, confirmations for paper registrations and participants registered this way will only be notified if:

• The chosen program has reached capacity and you have been placed onto the waiting list.
• There are changes in the status of the chosen program.
• There are other unforeseen complications with your registration.
• Consider yourself or your children enrolled in the programs of your choice when you send in a completed registration form with proper payment and you do not hear from us.