Frequently Asked Questions
Please choose from the various FAQ's below, or if you cannot find an answer to your particular question, please contact the Dover Parks & Recreation office directly, using the phone number listed on the right.
Inclement Weather, Make-Up Classes & Reimbursement Policy
In the event of a program session or game cancellation, a decision will be made as early as possible in order to best notify all participants, parents and staff.
Dover Parks & Recreation will make every attempt to reschedule a class that has been cancelled due to inclement weather, instructor illness, unforeseen circumstances, etc. and typically an additional week will be added to the end of the program.
If a class has been cancelled due to inclement weather, instructor illness, unforeseen circumstances, etc. and Dover Parks & Recreation is not able to offer a make-up option, participants will then be offered a Town issued refund or department credit in the amount of the program class(es) lost.
Please note: Dover Parks & Recreation is not responsible for classes missed due to a participant’s inability to attend.
View our Cancellation & Refunds FAQs below
Hot Weather Policy
Dover Parks & Recreation follows all NAOO National Weather Heat Index Guidelines.
Sun & Heat Protection: Parents should apply any sunscreen (SPF 25 or greater is recommended) and/or lip balm to children BEFORE drop off at a Dover Parks & Recreation Program. Parents are encouraged to send a hat, sunglasses, or protective clothing to programs that spend time outdoors.
If outdoors, all Dover Parks & Recreation participants and staff will immediately move indoors to the designated inclement weather program space whenever thunder is heard. All participants and staff will remain indoors, away from windows until the storm passes and thunder has not been heard for 30 minutes.
Cold Weather Policy
Dover Parks & Recreation follows all NAOO Winter Weather/Wind Chill Guidelines.
Playing Fields - Inclement Weather Decisions
Please visit the Playing Field Status webpage for decision making details and all current Field Status information.
While there be sure to sign up to receive automatic email and/or text notifications whenever a Field Status Update is posted!
We encourage everyone to register for our programs ONLINE using our convenient ONLINE REGISTRATION PORTAL to increase registration efficiency and reduce paper waste.
Online registrations require a username and password which allows you to:
- Organize and manage your entire families' online account
- Print past receipts and collect Federal Tax ID details
- Pay off balances online and apply account credits to new registrations
- Save yourself from having to re-enter all of your family information, address, phone numbers, emergency contact details and more, for each family member, every visit!
Choosing walk-in or mail-in program registration may require additional processing time and does not assist entry into any class. Additionally, only cash or check are accepted payments for all walk in or mail in registration.
PLEASE NOTE: ALL registrations, regardless of chosen method, are entered directly into our secure, online registration portal.